How We Work With Our Customers

We want our customers to feel comfortable calling us when you need us. Here are the ways that we can stay in contact.

We welcome phone calls to either our cell phones or our direct lines at our office. Click here to go to our contact page and find all of our contact information. There is voice mail for all the phone numbers, so if we are unable to answer you will be able to leave us a message.

Sometimes we are not able to retrieve our messages immediately. This can be the case if we are showing property or in a meeting. In these situations it might be a few hours before we are able to hear your message or return your call. If that is okay with you based on your assessment of the urgency of the situation, we will call you back at our first opportunity.

If you feel the situation is more urgent and you need to reach us more quickly, please call our office receptionist at 727.442.4111 and explain the situation, and everything possible will be done to try to reach us on your behalf.

You are also welcome to communicate with us by email. We check our email daily and you will hear back from us by the next day in most cases.

If we have listed your property for sale, and it needs to be shown by appointment, our Call Center will call you to set the appointments. This is a great benefit to you as it ensures your property will be shown as much as possible, even if we are with another customer! Without the Call Center, agents wanting to make an appointment to show your house might not reach us quickly enough to fit into their buyer's schedule.

At the start of our professional relationship we will discuss with you how often you would like to be contacted, at what time of day and by what method. When we both know what is expected it makes things go much more smoothly!

Lastly, we occasionally need to go out of town and when this occurs we will notify you about the dates and a contact agent who will handle things that cannot wait until our return. Even when we are away, we always have our cell phones, and there are usually fax machines, so if there is an emergency we can usually still be reached.

We love what we do, and enjoy getting to know our customers as we work with them.